Customer Relationship Management – CRM Dubai

CRM Software in Dubai

Customer-relationship management is an approach to manage a company’s interaction with current and potential customers. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. CRM enables businesses to establish and maintain long-term relationships with their prospects and customers.

Customer Service

CRM helps to discover new customers and increase customer revenue.

Sales

Get a deeper understanding of your customers and prospects & manage sales pipeline better.

Marketing

CRM to helps improve customer relations and retention. Simplify your marketing processes.

CRM Software Features

  • Marketing: Program management, campaign management, events/sessions management, lead management, activity management, and expense report
  • Sales: Opportunity management, account management, activity management,
    forecasting, order processing & invoicing, incentive management and inquiry management
  • Services: Service request, service report, RFQ, quotation, symptoms-solutions database, order processing & invoicing, activity management and expense report
  • Reporting: View, sort and filter a wide range of reports to identify trends, measure and forecast sales activity, track sales process and evaluate business performance
  • Workflow: Automates lead routing, notifications, and escalations. Workflow rules also make it easy to generate and send auto-response e-mail to customer requests
  • Security: Provides high security and data integrity to users

CRM Software Benefits

¤ Establishes a profitable relationship with customers
¤ Decreases operating cost
¤ Enhances sales team productivity and improves sales performance metrics
¤ Reduces sales cycle duration
¤ Improves campaign response
¤ Improves service staff productivity
¤ Reduces service cost, response time and request-resolution time
¤ Controls lead generation, customer acquisition cost, and other marketing costs

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