Customer-relationship management is an approach to manage a company’s interaction with current and potential customers. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. CRM enables businesses to establish and maintain long-term relationships with their prospects and customers.
CRM helps to discover new customers and increase customer revenue.
Get a deeper understanding of your customers and prospects & manage sales pipeline better.
CRM to helps improve customer relations and retention. Simplify your marketing processes.
¤ Establishes a profitable relationship with customers
¤ Decreases operating cost
¤ Enhances sales team productivity and improves sales performance metrics
¤ Reduces sales cycle duration
¤ Improves campaign response
¤ Improves service staff productivity
¤ Reduces service cost, response time and request-resolution time
¤ Controls lead generation, customer acquisition cost, and other marketing costs