CRM Software UAE


Customer-relationship management is an approach to manage a company’s interaction with current and potential customers. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. CRM enables businesses to establish and maintain long-term relationships with their prospects and customers.

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    CRM is comprehensive solution which provide seamless integration of your organization. This application allows rapid user adoption and provides quick time-to-value supporting your strategic customer-related initiatives.

    CRM software helps in managing a company's interactions and offers new technology and automate marketing, sales & customer services. We are one of the leading software companies in Dubai & across the UAE, providing the most advanced and highly recognized solutions


    CRM Software Features


    Marketing: Program management, campaign management, events/sessions management, lead management, activity management, and expense report


    Sales: Opportunity management, account management, activity management, forecasting, order processing & invoicing, incentive management and inquiry management

    Services: Service request, service report, RFQ, quotation, symptoms-solutions database, order processing & invoicing, activity management and expense report

    Reporting: View, sort and filter a wide range of reports to identify trends, measure and forecast sales activity, track sales process and evaluate business performance

    Workflow: Automates lead routing, notifications, and escalations. Workflow rules also make it easy to generate and send auto-response e-mail to customer requests

    Security: Provides high security and data integrity to users

    Customer Service

    CRM helps to discover new customers and increase customer revenue.

    Cloud based

    Access from anywhere, anytime, affordable, quick, easy to scale , enhanced compatibility and reliable

    Sales

    Get a deeper understanding of your customers and prospects & manage sales pipeline better.

    Marketing

    CRM to helps improve customer relations and retention. Simplify your marketing processes.
    • Establishes profitable relationship with customers
    • Decreases operating cost
    • Enhances sales team productivity and improves sales performance metrics
    • Reduces sales cycle duration
    • Improves campaign response
    • Controls lead generation, customer acquisition cost and other marketing costs
    • Improves service staff productivity
    • Reduces service cost, response time and request-resolution time
  • Enables identification of target groups for the products offered, and planning and execution of campaigns, marketing events and sessions
  • liidges the gap between marketing and sales, facilitates the conversion of responses from marketing activities to sales
  • Enables opportunity definition with detailed plan on the probability of sale and the expected revenues
  • Facilitates service requests, parts, quotes, contracts, service orders, work orders, repair scheduling and customer billing
  • Superior analytics
  • A Web based user interface
  • Compatibility with palm and hand-held devices which enhances the efficiency for Sales Force Automation (SFA)
  • Smart integration capabilities
  • Multi-lingual and multi-currency support
  • Commission and incentive management
  • Customer loyalty analysis
  • Product life cycle analysis and management
  • Maximizes ROI from your marketing campaigns by monitoring progress
  • Automatic lead routing and lead conversions
  • Real time dashboards
  • Real time measurement of campaign effectiveness
  • Complete 360 degree view of account management and contact management
  • Online services against service requests
  • Maintains a historical record of all activities casting
  • Real time information on sales and service success rate
  • Online services against service requests
  • Builds customer loyalty
  • Flexible workflow management
  • Provides complete visibility throughout the closed loop marketing process
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